Leadership of Commercial Teams with Empathy and Emotional Intelligence
Globally Commercial teams face increasingly fast-changing markets complex scenarios, and a world where virtual connection and email is a default for communication. In this environment, leadershipneeds to evolve, integratingbusiness acumen, technical skills, product knowledgewith empathy and emotionalintelligence. The soft skills are critical for navigating the personalised nature of modern customer relationships and for leading teams effectively through uncertainty and change.