What It Is, Why It Matters, and How It Drives Better Experiences

When it comes to understanding how people truly feel about an experience, few measures are as simple or as widely recognised as Net Promoter Score (NPS). You’ve probably seen it on a dashboard, but NPS is far more than a number. Used well, it’s a powerful signal of trust, loyalty and whether the experience genuinely made a difference.

 Most people never reach their true potential. Research suggests that only around 5% of individuals consistently perform at their very best. The rest? They plateau, get comfortable, or never quite take the leap from good to great. 

 Everyone is talking about learning new skills for the future of work. But here’s the uncomfortable truth: the biggest challenge isn’t learning more, it’s unlearning what no longer serves us. 

You can have the best training programme in the world, but if managers aren’t reinforcing it, you’re wasting your money. 

AI isn’t coming for your job. But it is coming for your way of working. The truth is, AI won’t replace L&D, but L&D teams who fail to embrace AI risk being left behind. 

Every year, organisations pour millions into learning and development. But here’s the uncomfortable truth: without embedding, most of that investment quietly disappears.

Too many organisations still treat learning as a tick-box exercise: a one-day workshop, a shiny new platform, a quick skills course. The problem? Training alone doesn’t equal transformation. And transformation is what drives real performance. 

We’re thrilled to announce that Expression for Growth,together with Carlsberg, has been recognised witha Silver  Brandon Hall Group™ Excellence Award® —celebrating our partnership and the impact of our Key Account Manager (KAM) Advanced programme on global sales capability.