Every year, organisations pour millions into learning and development. But here’s the uncomfortable truth: without embedding, most of that investment quietly disappears.

Too many organisations still treat learning as a tick-box exercise: a one-day workshop, a shiny new platform, a quick skills course. The problem? Training alone doesn’t equal transformation. And transformation is what drives real performance. 

Psychological safety has become one of the most important conditions for high-performing teams. When people feel safe to speak up, admit mistakes, and challenge ideas without fear of judgement, innovation and collaboration thrive.

At Expression for Growth, we’re committed to evolving how we support our clients and people. As part of the next phase of our strategy, focused on growth and innovation, we’re delighted to announce that Jeremy Fisher will be joining us as our new Chief Operating Officer, effective 16th September 2025.

We’re thrilled to announce that Expression for Growth,together with Carlsberg, has been recognised witha Silver  Brandon Hall Group™ Excellence Award® —celebrating our partnership and the impact of our Key Account Manager (KAM) Advanced programme on global sales capability. 

The Battle for Customer Retention: How Brands Can Stand Out 

With competition intensifying across industries, customers are more selective than ever. They expect seamless, personalised experiences, and if they don’t get them, they have no hesitation in switching brands. The challenge for businesses is clear: How do we stand out in an oversaturated market and keep our customers loyal? 

Traditional loyalty is fading, and the companies that thrive will be those that go beyond transactions to build meaningful relationships, deliver personalised experiences, and create emotional connections with their customers. 

For over 25 years, I’ve worked closely with some of the world’s biggest organisations to help build their commercial capabilities. And while the tools, technologies, and delivery methods have evolved drastically—what great looks like has remained remarkably consistent. 

In commercial roles, it’snot uncommon for professionals to approach customer meetings with an apologetic mindset. This may manifest in soft or overly deferential language—such as opening a meeting with “I’m sorry for taking up your time.” While often unintentional, this language can undermine confidence and weaken the perceived value of the meeting. 

Attracting and retaining top talent has become a defining challenge for businesses globally. While the Great Resignation may have slowed, the expectations of employees have permanently shifted. Today’s workforce demands more flexibility, career growth, and well-being support—forcing companies to rethink how they create a workplace that retains talent and prevents burnout.